Effective Date: [01-01-2026]
1. Introduction
At Pest & Wash Services (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, manage, and protect your personal information when you access or use our website pestwash.com and our services.
2. What Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
- Contact details: Name, email address, phone number, service address.
- Service details: Pest issues, property type, and cleaning requirements.
- Billing & payment information: Payment method details (processed securely by third-party providers).
- Communications data: Records of service requests, emails, chat messages, and customer feedback.
3. How We Collect Your Information
We collect information when you:
- Submit a form on our website.
- Contact us by phone, email, or live chat.
- Book or receive services.
- Interact with our customer support or feedback surveys.
4. How We Use Your Information
We use your personal information to:
- Provide, manage, and improve our pest and cleaning services.
- Schedule appointments and dispatch technicians.
- Process payments and invoices.
- Respond to enquiries and provide customer support.
- Send service reminders, updates, and marketing (with your consent).
- Comply with legal and regulatory obligations.
5. Disclosure of Personal Information
We may disclose your personal information:
- To our contractors, employees, and service providers (e.g., payment processors, IT service providers).
- When required by law or to comply with legal processes.
- To authorised third parties for marketing (only if you consent).
6. Your Rights & Choices
You can request access to your personal information or ask us to correct it. You can also opt out of marketing communications at any time by contacting us or following opt-out instructions in messages.
7. Security & Data Protection
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure, using appropriate security measures.
8. Retention of Information
We retain your personal information only as long as necessary for business operations, legal obligations, or legitimate business purposes.
9. Changes to this Policy
We may update this Policy from time to time by posting a revised version on our website. Your continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at:
Pest & Wash Services
Email: info@pestwash.com
Phone: +61 – 493 350 968
Address: Doonside, New South Wales 2767, Sydney, Australia